About Zoe

Your expert in professional care advice

Welcome to Zoe Pflegeberatung. My name is Zuhal Tülay. As a state-examined care professional (examinierte Pflegefachkraft) and trained medical assistant (Medizinische Fachangestellte), I guide you through the care process competently, clearly and reliably.

  • State-examined care professional
  • Medical assistant
  • Forensic psychiatry
  • Geriatric care
Zoe in a plum blazer in her office – AI-generated scene

My professional foundation

As a state-examined care professional and trained medical assistant, I have many years of professional experience in healthcare. My areas of expertise are forensic psychiatry and geriatric care, where I have supported people with complex physical, neurological and mental health conditions, and their relatives, over many years.

This extensive practical experience is the foundation of my work today as a care adviser.

What I support you with

I know that needing care is often bound up with uncertainty, organisational challenges and a large number of legal rules. My aim is to guide you through this situation competently, clearly and reliably – including with:

  • applying for a care level (Pflegegrad),
  • preparing for the assessment by the Medical Service (MD, Medizinischer Dienst),
  • understanding assessment reports and decision notices (Bescheide) from the long-term care insurance fund (Pflegekasse),
  • making full use of all long-term care insurance benefits, and
  • organising care that is tailored to your individual needs.

My advice is based on professional competence, many years of experience and a great deal of empathy. Every person is unique – that is why your personal situation, your needs and finding an individual solution are always at the heart of my work.

At Zoe Pflegeberatung you receive independent, trustworthy and professional advice, with the aim of giving you confidence and working with you towards the best possible care.

“For me, care is not only about looking after someone – it is about responsibility, trust and quality of life.”
Approach

What I stand for

Independence

I advise neutrally and solely in your interest – with no ties to providers.

Humanity

You are not a case – you are a person. I take my time and meet you as an equal.

Clarity

No jargon. I explain until it is really clear – as often as you like.

Here for you personally

Let’s get to know each other.

Tell me about your situation – without obligation and at your own pace. Together we will find the next step.

Cologne and Bonn

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Mon–Fri, 08:00–18:00
Other times by arrangement

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